New Zealand Online Shopping Cart FAQ
Frequently Asked Questions
- Does the shopping cart accept credit card payments?
- Can I keep my existing Web site's hosting?
- What happens if I want to lease Rocket Cart after my initial 12 month contract is up?
- If I have an existing Web site, how does Rocket Cart plug-in?
- Can I change the text, logos or photos on my static pages?
- How much does Rocket Cart cost?
- What help can I get for running my shop?
- What online payment verification system do you recommend?
- What guarantee is there on the Rocket Cart software?
- Who has developed Rocket Cart software?
- Can you design Rocket Cart to look like my existing Web site?
- What do I have to do to get Rocket Cart set up on my existing Web site?
- Can I use my existing domain for Rocket Cart?
- How will people find my online shop?
- How am I notified of a new order?
- How do the automated emails to my customers read and can I change them?
- How does the cross sell feature work?
- How do the featured products get displayed and selected?
- Can I offer my customers discount on selected products?
Does the shopping cart accept credit card payments?
Rocket Cart Lite does not accept credit card payments directly, but credit card information can be securely transmitted from your customer to your account, and credit card payments processed manually. Rocket Cart Pro can be configured with a DPS (direct payment system) to accept credit card payments from Visa and Mastercard holders.
Can I keep my existing Web site's hosting?
No. We will need to transfer your existing hosting to one of our secure hosting plans. Our plans include 50MB of disk space and site reporting statistics, adequate for the majority of online shops. If necessary, a customised hosting plan can be arranged.
What happens if I don't want to lease Rocket Cart after my initial 12 month contract is up?
You will have the option to re-new your lease on a month to month basis. However, if you plan to shut up shop after your initial 12 month lease period, we will make arrangements for your edition of Rocket Cart to be removed from our servers and made inoperable You can cancel your leasing of Rocket Cart at any time, with 30 days written notice.
If I have an existing Web site, how does Rocket Cart plug-in?
Rocket Cart is designed to work either as a plug-in to an existing Web site or as a stand-alone Web site. In both instances, the design of the shop can be chosen either from 1 of 3 temples or custom-designed to mirror the look and feel of your existing Web site. Our technical team will review your Web site in the first instance and make all the arrangements to install Rocket Cart, in accordance with your particular circumstances.
Can I change the text, logos or photos on my static pages?
Once the logos and photos are on your static pages they can only be changed by Avatar. Updates are changed at our standard hourly rate of $120+gst per hour (pro rata every 15 minutes). All text on your static content pages, however, can be amended by you. Read more information about static content pages.
How much does Rocket Cart cost?
Rocket Cart is designed to be affordable and is available on a lease only basis to help you meet running costs. Rocket Cart Lite starts at a set up of NZ$2,000+gst with monthly lease payments of $95+gst for a minimum of 12 months. Rocket Cart Pro costs NZ$2,500+gst to set up, with monthly lease payments of $145+gst for a minimum of 12 months.
Extra costs may apply for additional site design concepts, integration or customisation. You will be advised of any additional costs, prior to your Rocket Cart installation being started.
What help can I get for running my shop?
You will receive a manual for using Rocket Cart which gives you step-by-step instructions on how to use your shop; from adding, modifying or deleting products and categories to creating static, optimised content pages. You will also qualify for up to 1 or 2 hours of free technical support depending on the Rocket Cart edition you lease, provided by either phone or email. Support and help thereafter is available from Avatar Ltd and is charged at their usual standard hourly rate of NZ$120+gst.
What online payment verification system do you recommend?
We recommend going with DPS for an online payment verification for Rocket Cart (Pro editions). You will need to set up your account with DPS. View more information on DPS.
What guarantee is there on the Rocket Cart software?
We offer a free trial of Rocket Cart demonstration software with no obligation to buy. Once installed, the Rocket Cart software is guaranteed by way of a technical warranty for a three month period for any errors due to technical malfunction. This warranty does not apply to any user-introduced errors, which may be fixed subject to an additional cost (we will provide a cost estimate in terms of hours before undertaking any work).
Who has developed Rocket Cart software?
Rocket Cart has been developed by New Zealand Web design and Web marketing company, Avatar Ltd. Avatar have been in business since 1994 and specialise in Web design, development and online marketing services. Avatar is based in Christchurch, New Zealand.
Can you design Rocket Cart to look like my existing Web site?
Yes, if you lease the Rocket Cart Pro edition. Otherwise, you can select 1 of 5 templated design choices and customise them with your company's logo and preferred colour scheme.
What do I have to do to get Rocket Cart set up on my existing Web site?
If you are interested in leasing Rocket Cart, simply contact us and we will walk you through the process of getting Rocket Cart up and running on your Web site. The process has been designed to be easy and minimise the amount of time you need to spend on it.
Can I use my existing domain for Rocket Cart?
Yes. We will advise you on the steps required to do this.
How will people find my online shop?
Research shows that search engines accounted for over 36% visits to retail Web sites in the US in 2006 and this figure is set to increase. By choosing Rocket Cart, you have chosen an online shop that is designed to be 'search engine friendly'. This means your shop will include elements that popular search engines prefer such as non-dynamic looking URLs, page Meta data such as titles, descriptions and keywords plus on-page elements such as H1s, alt image tags and links. These elements and the structure of your shop will help search engines find and index your products. By locating keyword phrases within your shop content (in its product pages and static pages), you can gain rankings for your online shop on search engines, which should ultimately mean traffic and sales.
How am I notified of a new order?
Once an order has been received, Rocket Cart automatically sends you an email to your selected email address notifying you. It also sends an email automatically to your customer, so they know that you are processing their order.
How do the automated emails to my customers read and can I change them?
Email text can be customised to suit your preferences although additional costs apply. View details of how the automated 'default' email text.
How does the cross sell feature work?
The cross sell feature is only available on Rocket Cart Pro editions. View more information about the cross sell feature and how it works.
How do the featured products get displayed and selected?
Featured products are only available on Rocket Cart Pro editions. View more information about the featured products feature.
Can I offer my customers discount on selected products?
When you add or edit a product you can select what discount (if any) applies to that product. You can either calculate the discount by a percentage or a dollar value. The original price and the discount price are displayed.
Try Out The Rocket Cart Demo Shop
Get a more comprehensive idea of how Rocket Cart works by playing around in our demo site. This gives you the opportunity to test out the software with no obligation to purchase.
Simply contact us for a temporary login.
